How to Submit an International Register of Damage Claim for Serious Personal Injury in Ukraine

Who can submit an A2.3 serious personal injury claim?

You can submit a claim in category A2.3 if three core conditions are met: you suffered a serious personal injury, the injury resulted from Russia's full-scale invasion beginning on 24 February 2022, and the required connection with the territory of Ukraine exists.

The injury normally must have occurred within Ukraine's internationally recognised borders, including temporarily occupied territories and territorial waters. An injury suffered outside Ukraine can also qualify if it was directly linked to an event that occurred in Ukraine.

You do not need to have been officially recognised under Ukrainian law as a person with a disability or a person with a disability due to war before submitting an A2.3 claim.

What counts as a serious personal injury?

For this claim category, the injury must have caused significant physical or psychological harm or suffering. The official rules give examples rather than a closed list.

• loss of all or part of a limb or another body part;
• permanent or temporary significant disfigurement that substantially changes appearance;
• permanent or temporary significant loss or limitation of the use of an organ, limb, function or body system;
• termination of pregnancy against the person's wishes;
• another injury likely to have a significant effect on the injured person's quality of life.

Conditions such as bruises, simple strains or sprains, minor burns, cuts or wounds that do not require medical treatment are not considered serious personal injuries for category A2.3.

What can you claim for under category A2.3?

The A2.3 category covers the serious personal injury itself. You can submit a claim for mental pain and anguish resulting from the serious injury.

You can also claim expenses you personally incurred for medical treatment and rehabilitation because of the injury. Keep receipts, invoices and other evidence showing the amounts paid.

You do not have to calculate a monetary value for your mental pain and anguish, and the Register does not require you to obtain an expert assessment of that suffering before filing.

Other financial losses, such as loss of income or employment, are not included merely because you file an A2.3 claim. If another Register category covers a separate loss, that loss may require an additional claim in the appropriate category.

What evidence should you prepare?

The seriousness of the injury is assessed primarily using medical documentation and records. You should therefore collect as much medical evidence as you reasonably have.

Useful evidence can include:

• medical certificates, hospital records and medical reports;
• conclusions of medical commissions;
• forensic medical examination reports;
• photographs or videos showing the injury or its consequences;
• medical insurance documents;
• receipts and invoices for treatment and rehabilitation;
• police reports or other documents describing the incident that caused the injury;
• other records connecting the injury with the relevant event.

You should also describe the date, location and circumstances of the incident as accurately as possible.

Do you need a forensic medical examination?

No. A forensic medical examination report can help demonstrate the nature and seriousness of the injury, but it is not mandatory for submitting the claim.

If you do not have one, you can still file using other available medical evidence. The Register specifically states that medical records should be submitted where available.

Even if a Ukrainian forensic report describes an injury as being of medium gravity, you may still submit an A2.3 claim if the actual injury satisfies the Register's definition of serious personal injury.

How do you submit the claim through Diia?

A2.3 claims are submitted online through the official Diia A2.3 service.

The basic process is:

1. sign in to the Diia citizen account using an electronic signature;
2. complete the eligibility questionnaire;
3. select the relevant claim category or categories;
4. complete the A2.3 claim form;
5. attach available evidence;
6. sign the completed claim electronically;
7. submit it to the Register of Damage.

Diia estimates that submitting the claim takes up to 20 minutes, assuming your evidence and information are ready.

How much does it cost to submit the claim?

The A2.3 service is free of charge. There is no filing fee for sending the claim to the Register through Diia.

Can a claim be submitted for a child?

Yes. Diia states that a person can normally submit a claim personally from age 18. A person aged 16 or 17 may submit personally if they have full civil legal capacity and can prove it.

For a minor who cannot submit independently, a legal representative can file on the child's behalf. The current Diia service specifically provides for submission by a parent where the family relationship can be confirmed through the State Register of Civil Status Acts.

Can military personnel submit an A2.3 claim?

Yes. Being a member of the military, territorial defence or law enforcement does not prevent you from submitting a serious personal injury claim.

The form may ask whether you belonged to a particular group when the injury occurred, including military personnel, territorial defence, law enforcement, emergency or utilities personnel, critical infrastructure workers or medical personnel. If relevant, you can provide supporting documents such as a service identification document, employment contract or official order.

If you did not belong to any listed group, you can still submit an A2.3 claim.

Can you file if you already received financial assistance?

Yes. The Register states that receiving financial assistance from Ukraine, international donors or civil society organisations does not prevent you from submitting an A2.3 claim.

You should nevertheless provide accurate information requested by the claim form about assistance or other relevant circumstances.

What if the injury resulted from another serious violation?

Serious personal injury can result from sexual violence, torture or inhuman or degrading treatment, deprivation of liberty, forced labour or service, forcible transfer or deportation, or another violation covered by a separate Register category.

In those situations, the serious injury may be included in the relevant violation category or submitted under A2.3, depending on the applicable claim form. Diia can allow several relevant reparations categories to be included through its multiple-claim process.

For the A2.3 Diia service, currently linked categories include A2.4 Sexual Violence, A2.5 Torture or Inhuman or Degrading Treatment or Punishment, A2.6 Deprivation of Liberty and A2.7 Forced Labour or Service.

What happens after you submit the claim?

The Register of Damage reviews the claim and its supporting evidence to determine whether it meets the requirements for recording in the Register.

Recording a claim is not the same as receiving a compensation award. The Register's role is to collect and record eligible claims and evidence.

Once recorded, the claim and evidence are intended to be transferred to the future compensation commission for substantive consideration and determination of the compensation due.

You should monitor the notices section of your Diia citizen account and your email for information about the status of the claim.

How long will it take to receive compensation?

No fixed payment date or substantive compensation decision deadline is currently published for A2.3 claims. Diia states that claims are being collected and processed for recording in the Register while the compensation mechanism is being established.

In December 2025, states and the European Union signed the convention establishing the future international compensation commission. The procedures necessary for that commission to begin operating are still underway.

For this reason, do not interpret successful filing or recording in the Register as confirmation that compensation will be paid immediately.

Is there a deadline for submitting an A2.3 claim?

The current official A2.3 service and Register guidance reviewed on 29 August 2026 do not state a final filing deadline for this category. Because claim rules and the international compensation mechanism continue to develop, submitting while the category is open is preferable to delaying unnecessarily.

Where can you verify the official A2.3 rules?

The Register of Damage A2.3 guidance explains eligibility, covered injury, evidence and common questions.

The detailed A2.3 claimant instructions set out the formal scope of the claim category.

Ukraine's domestic electronic submission procedure is governed by the Cabinet of Ministers rules for filing claims through Diia, including Cabinet of Ministers Resolution No. 365 of 29 March 2024, as amended.