How to Apply for a Housing and Utilities Subsidy Online or in Person in Ukraine

What is the housing and utilities subsidy?

Ukraine's housing subsidy is non-repayable targeted state social assistance for households that cannot independently cover eligible housing and utility expenses.

The subsidy can help with qualifying costs for apartment-building management and utility services such as gas, electricity, heat, water and waste services. The rules also cover certain costs connected with liquefied gas and solid or liquid household heating fuel.

The Pension Fund of Ukraine administers the current application and payment process.

Who can apply for a housing subsidy?

Eligibility is not restricted only to property owners. Depending on the circumstances, a subsidy can be granted to a household member at the registered or declared residence and, in cases allowed by the rules, at the person's actual place of residence.

The Pension Fund confirms that potential recipients can include Ukrainian citizens as well as foreigners and stateless persons who are lawfully in Ukraine and live in residential premises.

Can tenants and IDPs apply?

Yes, where the statutory conditions are met. A tenant who pays housing and utility charges can qualify at the rented address. Internally displaced persons can also receive a subsidy at their actual place of residence under the applicable rules.

For an actual-residence application, the Pension Fund may need evidence showing who genuinely lives in the dwelling rather than relying only on registered-address information.

What documents do you need?

The two core documents are the application for appointment and payment of a housing subsidy and the declaration of income and expenditure.

Depending on your circumstances, additional documents may include:

• a tenancy agreement for rented housing;
• income certificates where information about a declared income is not available to the authorities electronically;
• documents showing that a person registered at the address actually lives elsewhere;
• a debt restructuring agreement where relevant;
• an IDP certificate or related evidence for an actual-residence application;
• other documents necessary to resolve circumstances that cannot be confirmed through state registers.

The Pension Fund obtains a substantial amount of information through electronic data exchange, so not every applicant needs to collect certificates for data already held by public authorities.

How do you apply for a subsidy online?

You can apply electronically through the Diia housing subsidy service or through the Pension Fund electronic services portal.

How does the Diia application work?

Diia states that completing the online form takes about 30 minutes. The service is free.

1. Sign in to Diia using an electronic signature or BankID.
2. Choose the housing subsidy application service.
3. Check and update your profile information if necessary.
4. Enter the address for which you want the subsidy.
5. Select the relevant housing and utility services and provide the requested account information for each service.
6. Enter the IBAN requested for payment.
7. Provide information about people registered in the dwelling and the other household or family information requested by the form.
8. Review the generated application.
9. Sign electronically and submit it.

For an IDP or tenant, Diia instructs the applicant to provide the information relevant to the people actually living in the dwelling under the rules for that application scenario.

How do you apply through the Pension Fund portal?

Sign in to the Pension Fund portal and select the housing subsidy or benefit application section. Complete the application, attach scanned supporting documents where needed, sign the submission with a qualified electronic signature and send it to the Pension Fund.

You can later check the application under your electronic requests and, after a decision, view information about an assigned subsidy in the relevant account section.

Can you apply offline?

Yes. You can submit the documents:

• personally at a Pension Fund service center;
• through an authorized official of a village, settlement or city territorial community;
• through a CNAP administrative service center;
• by post to the relevant Pension Fund body.

When applying in person, take the identity document required for your status. Ukrainian citizens may present a Ukrainian passport or temporary Ukrainian citizen certificate, while foreigners and stateless persons use the applicable identity or residence document.

How long does the application take?

The official Diia service currently displays a service period of up to 30 calendar days.

The Diia Guide for the administrative service states that the Pension Fund makes the decision within 10 calendar days after the necessary documents and information required for the subsidy have been received. The applicant is informed of the decision within three calendar days after it is made.

The practical timeline can therefore depend on how quickly the Pension Fund receives information from registers, utility providers and the applicant.

From what date is the subsidy assigned?

The general rule is that the housing and utilities subsidy is assigned from the month of application.

There is an important seasonal rule. If you submit the application within two months from the start of the heating or non-heating season, the subsidy can be assigned from the beginning of that season, but not earlier than the date your entitlement actually arose.

The non-heating subsidy season runs from May 1 through September 30, while the heating season runs from October 1 through April 30. For heating-related utility calculations, the rules use the applicable heating-period parameters established by the legislation.

How is the subsidy amount calculated?

There is no single fixed subsidy amount. The Pension Fund calculates it individually for each household.

The amount generally represents the difference between qualifying housing and utility costs within the statutory social standards and the household's required payment. The required payment depends on the household's average monthly aggregate income and composition.

This means two households with similar utility bills can receive different subsidy amounts because their incomes, household sizes and eligible consumption norms differ.

What can make a household ineligible?

Cabinet of Ministers Resolution No. 848 contains a detailed list of circumstances that can prevent the subsidy from being appointed. Important examples include the following, subject to statutory exceptions:

• the total housing area exceeds 130 square metres for an apartment or 230 square metres for an individual house;
• a household or relevant family member owns a registrable vehicle less than five years old, subject to the exceptions in the rules;
• a household or relevant family member owns more than one registrable vehicle less than 15 years old, subject to statutory exclusions;
• a household or relevant family member has bank deposits or domestic government bonds exceeding UAH 100,000 in the circumstances covered by the regulation;
• specified purchases or transactions exceeding UAH 100,000 were made during the 12 months before the relevant subsidy assessment;
• certain purchases of foreign currency or bank metals exceed the threshold established by the regulation;
• there is qualifying overdue housing and utility debt.

These restrictions contain exceptions, so the existence of a vehicle, larger dwelling or particular transaction should be checked against the current regulation rather than treated as an automatic refusal in every case.

Can utility debt stop you receiving a subsidy?

Yes. A subsidy can be refused where the authority receives information about qualifying housing and utility debt that has been overdue for more than three months and exceeds the statutory threshold. The current general threshold is UAH 680, subject to the exclusions and special rules in Resolution No. 848.

A household may be able to resolve the issue by paying the debt, disputing it through the appropriate procedure or entering into a restructuring agreement where applicable.

Do existing recipients need to apply again every season?

Usually not. The Pension Fund reassesses most existing recipients automatically for the next subsidy period when the necessary information is available and relevant circumstances have not changed.

However, a fresh application and declaration are required in specified cases. Pension Fund guidance for 2026 identifies situations such as:

• a household living in rented premises and paying the housing and utility costs;
• fewer people actually living in the dwelling than are registered there;
• an IDP receiving the subsidy at an address different from the registered residence where the relevant circumstances require a new application;
• specified cases where the subsidy for the preceding heating period was UAH 0;
• applications for subsidy for liquefied gas or solid and liquid household heating fuel.

A household whose composition or relevant circumstances changed should not assume automatic reassessment will correct the information without notification.

What changes must you report after receiving the subsidy?

A recipient must notify the Pension Fund about circumstances covered by the reporting rules within 30 calendar days after they occur.

Reportable circumstances include relevant changes in household or family composition, social status, the housing and utility services being received and other circumstances specified by Resolution No. 848. Certain changes in property, vehicles or financial circumstances can also affect continued entitlement.

Failure to report a required change can lead to termination of the subsidy and recovery of amounts that were paid incorrectly.

How do you receive the decision?

The Pension Fund can notify applicants in paper or electronic form depending on the application channel and available contact details. Electronic notifications can be delivered through the Pension Fund portal, Diia, email or other authorized communication methods.

If the subsidy is refused, the notification must state the reason and explain the procedure for challenging the decision.

Common mistakes to avoid

• Leaving household members or relevant family information out of the declaration.
• Using registered-residence information when your application requires evidence of who actually lives at the address.
• Failing to provide an income document when the income cannot be verified through government information systems.
• Not declaring property, vehicles, deposits or transactions that the official form requires you to report.
• Ignoring overdue utility debt instead of checking whether it affects eligibility and whether it can be paid, disputed or restructured.
• Assuming that an existing subsidy will always renew automatically after your household circumstances change.
• Missing the two-month seasonal filing window if you want the subsidy assigned from the beginning of that season.
• Failing to notify the Pension Fund within 30 calendar days about a change that must be reported.